Palantir Supercharges 'Ask AT&T' — GenAI Engine Helps 100,000 Employees To Fix Code, Cut Costs And Rewrite The Network

AT&T Inc. (NYSE:T) has deployed Palantir Technologies Inc. (NASDAQ:PLTR) to power its internal generative AI platform, “Ask AT&T,” which now serves 100,000 employees across 71 production solutions.

What Happened: The telecommunications giant launched Ask AT&T in June 2023 as a comprehensive GenAI platform that leverages Palantir’s ontology system to create a digital twin of AT&T’s network infrastructure. Mark Austin, AT&T’s Vice President of data science, told Light Reading that software coding assistance represents the platform’s top use case.

“We’ve been working with [Palantir] for a number of years before their AI platform was launched and our network engineers found a way to utilize the platform that allowed them to build an ontology that represented the things that we see and do in the network everyday,” said Dan Wagner, AT&T’s director of technology.

The platform has delivered measurable operational improvements. Customer service agents using Ask AT&T respond 33% faster to queries, while AI-powered dispatch optimization helps AT&T avoid costly truck rolls from its 20 million annual “811” calls for underground utility location services.

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Why It Matters: AT&T’s partnership with Palantir extends beyond basic AI applications. The collaboration utilizes Palantir’s operational ontology layer to enable network engineers to develop new GenAI use cases through a low-code environment. This approach reduces barriers to entry for employees with varying technical skill sets.

The deployment comes as Palantir trades at $150.91, up 100.70% year-to-date. Wedbush analyst Dan Ives maintains a Street-high $160 price target, citing the company’s position as a “core winner” in the AI revolution.

For AT&T, the GenAI initiative represents expansion beyond traditional AI applications like fraud detection and network optimization. The company partners with Microsoft Corp. (NASDAQ:MSFT) to secure the platform through a dedicated Azure, while Palantir provides the underlying data architecture for network management applications.

Benzinga’s Edge Stock Rankings show Palantir is exhibiting strong Price Trends across the Short, Medium, and Long term. Here’s how it stacks up on other key metrics.

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Disclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.

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